Return & Refund Policy
At Pure Organic Shilajit, we ensure high-quality products. Due to the natural and consumable nature of our product, we follow a limited return and refund policy.
We carefully inspect and pack every order to ensure it reaches you in perfect condition.
Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, Please contact us within 48 hours of delivery.
You must provide:
- Clear unboxing video
- Product images
- Order details
After verification, we will offer a replacement or refund.
Proof Requirement
To ensure a smooth and fair process, customers are advised to record an unboxing video while opening their parcel.
This helps us quickly resolve issues in case of damage, missing, or incorrect items. Claims without proper proof may be difficult to process.
Return Conditions
Returns are only accepted if:
- The product is damaged or incorrect
- The issue is reported within 48 hours of delivery
- The product is unused and in its original condition
No Return / No Refund Cases
We do not accept returns or refunds in the following situations:
- Change of mind after receiving the product
- Opened or used product (due to hygiene and safety reasons)
- Claims made without proper proof (such as unboxing video or clear images)
- Minor natural variations in color, texture, or consistency, as this is a natural product
Refund Process
Once your request is approved and the product is verified, refunds will be processed accordingly.
- Refunds are issued after inspection and approval
- Processing time may take 3–7 working days
- Refunds will be made via bank transfer or any mutually agreed method
We aim to process all valid refund requests as quickly as possible.
Contact Us
If you have any questions, concerns, or would like to request a return, please feel free to contact us through WhatsApp or our website support. Our team is always here to assist you and ensure a smooth experience.
Return & Refund Policy
At Pure Organic Shilajit, we ensure high-quality products. Due to the natural and consumable nature of our product, we follow a limited return and refund policy.
We carefully inspect and pack every order to ensure it reaches you in perfect condition.
Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, Please contact us within 48 hours of delivery.
You must provide:
- Clear unboxing video
- Product images
- Order details
After verification, we will offer a replacement or refund.
Proof Requirement
To ensure a smooth and fair process, customers are advised to record an unboxing video while opening their parcel.
This helps us quickly resolve issues in case of damage, missing, or incorrect items. Claims without proper proof may be difficult to process.
Return Conditions
Returns are only accepted if:
- The product is damaged or incorrect
- The issue is reported within 48 hours of delivery
- The product is unused and in its original condition
No Return / No Refund Cases
We do not accept returns or refunds in the following situations:
- Change of mind after receiving the product
- Opened or used product (due to hygiene and safety reasons)
- Claims made without proper proof (such as unboxing video or clear images)
- Minor natural variations in color, texture, or consistency, as this is a natural product
Refund Process
Once your request is approved and the product is verified, refunds will be processed accordingly.
- Refunds are issued after inspection and approval
- Processing time may take 3–7 working days
- Refunds will be made via bank transfer or any mutually agreed method
We aim to process all valid refund requests as quickly as possible.
Contact Us
If you have any questions, concerns, or would like to request a return, please feel free to contact us through WhatsApp or our website support. Our team is always here to assist you and ensure a smooth experience.
