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Refund & Return Policy
Last Updated: October 2026
At Pure Organic Shilajit, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund and return policy below.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- ✔Return request must be made within 7 days of receiving your order
- ✔Product must be unopened, unused, and in original packaging
- ✔Seal must be intact (for hygiene and safety reasons)
- ✔Proof of purchase (order number or receipt) is required
2. Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- ✘Opened or used products
- ✘Products with broken or tampered seals
- ✘Products damaged after delivery due to customer's misuse
- ✘Free gifts or promotional items
3. Damaged or Wrong Product
If you receive a damaged, defective, or incorrect product, please follow these steps:
- 1.Contact us within 24 hours of delivery
- 2.Send photos/video of the damaged product on WhatsApp
- 3.We will replace the product or issue a full refund
⚠️ Important: Unboxing video is strongly recommended for faster resolution of damaged/wrong product claims.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, refunds will be processed as follows:
- ✔Cash on Delivery orders: Refund via bank transfer or JazzCash/EasyPaisa within 3-5 working days
- ✔Online payments: Refund to the original payment method within 5-7 working days
- ✔Alternative: Store credit or product replacement (your choice)
5. Return Shipping
Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect. In such cases, we will cover the return shipping cost.
6. Order Cancellation
You can cancel your order before it is dispatched (usually within 2-3 hours of placing it). Once the order has been shipped, cancellation is not possible.
To cancel an order, contact us immediately on WhatsApp at 0343-2537173.
7. Late or Missing Refunds
If you haven't received your refund yet:
- 1.Check your bank account again (refunds may take a few days to reflect)
- 2.Contact your bank or payment provider — processing times vary
- 3.If you've done all of this and still haven't received your refund, contact us on WhatsApp
8. 30-Day Money-Back Guarantee (On Product Purity)
Money Back Guarantee is applicable within 30 days of delivery.
If the customer believes the product is not pure, they must provide proper evidence.
If the purity concern is verified, a full refund will be issued.
Please Note: Natural products may produce different results for different individuals. Results can vary based on body type, lifestyle, and consistency of use. This guarantee is specifically for product purity, not for expected results or outcomes.
9. Right to Review Claims
We reserve the right to review all refund and return claims carefully. Claims found to be false, suspicious, or fraudulent may be refused. Our goal is to ensure a fair process for all genuine customers.
10. Contact Us
If you have any questions about our Refund & Return Policy, please contact us:
By placing an order on our website, you agree to the terms of this Refund & Return Policy.